Refund policy

30-day returns

You have 30 days from the date you receive your order to request a change-of-mind return. To qualify, the item must be unused and in its original packaging. For these voluntary returns, you arrange and pay for return shipping.

How to request a return

Email info@zinggshop.com with your order number or other proof of purchase and tell us which item you wish to return. Please contact us before shipping the item so we can provide the correct instructions. Keep your proof of postage until your return is complete.

Return address:

Zingg Shop
444 Alaska Avenue
Suite #BUV509
Torrance, CA 90503
USA

Damaged, defective or incorrect items

If your item arrives damaged, develops a fault or differs from what you ordered, please email info@zinggshop.com with your order details and a description of the issue. If the problem is visible, a photo can help us resolve it more quickly.

Depending on the circumstances and your rights under applicable law, we will arrange a refund or replacement. Please contact us before sending the item back. We will confirm the return instructions and who is responsible for shipping costs in accordance with applicable law. We will cover any costs we are legally required to bear.

We may approve a refund without requiring the item to be returned after reviewing the individual case. Unless applicable law provides otherwise, a refund without return is available only if we expressly confirm it by email.

The 30-day limit, unused condition and original-packaging requirements for change-of-mind returns do not limit your statutory rights for faulty, damaged or incorrectly supplied goods.

Exchanges

If you would like a different color or pack, request a change-of-mind return and place a new order for the option you prefer. If we sent the wrong item, contact us under the procedure above so we can arrange the appropriate remedy.

European Union — 14-day right of withdrawal

If your order is delivered to the European Union, you may withdraw from the purchase without giving a reason. Email info@zinggshop.com or send us another clear statement of your decision within 14 calendar days after you receive the goods. If items from one order arrive separately, the period starts when you receive the last item. Send the goods back within 14 calendar days after notifying us. You are responsible for the direct cost of return shipping for a change-of-mind withdrawal.

You may inspect the goods as you would in a shop. Where permitted by law, you may be responsible for any loss in value caused by handling beyond what is necessary to establish their nature, characteristics and functioning.

If you withdraw from the entire order, we will refund the amount paid, including the cost of our least expensive standard delivery option. Any extra amount you chose to pay for upgraded delivery is excluded. We will issue the refund within 14 calendar days after receiving your withdrawal notice. Unless we have offered to collect the goods, we may withhold the refund until we receive the goods or you provide evidence that you sent them back, whichever happens first.

Refunds

For voluntary returns under our 30-day policy, we will inspect the item promptly after receipt and email you the outcome. If the return qualifies, we will issue your refund to the original payment method within 10 business days of receiving the item. If we confirm that no return is required, we will issue the refund within 10 business days of that confirmation. Any shorter deadline required by law takes precedence.

Your bank or payment provider may need additional time to post the credit after we issue it. If the applicable refund period has passed and you have not received confirmation from us, please email info@zinggshop.com.